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Training E-mail Notifications

Frontline uses e-mail notification configurations to send out e-mails about due and overdue training to learners, supervisors and/or administrators.

Below are the guidelines for LMS Email Notifications

  • You can create e-mail notification configurations at the division level or company level.

If a configuration is created at company level, it applies to all divisions of the company. It can be viewed by all division administrators, but cannot be changed by them.

  • If a learner has more than one training item (assignment) due or overdue, all notifications are grouped into a single e-mail.
  • Supervisors and administrators also receive one e-mail containing all the notifications for all learners in their groups, in order to minimize number of e-mails.
  • Frontline allows you to create as many notification configurations as you want. However, if you create too many notifications, learners may ignore them.

The following notification configurations are recommended:

  • One notification 60 days before the due date, sent to learners only. Since an assignment shows up on a learner's Frontline Desktop 60 days before its due date, this configuration will notify learners whenever a new assignment appears on their desktops.
  • Additional reminder notifications 30, 15 and 7 days before the due date, sent to learners only. If a learner has already completed training, these reminders will not apply to them.
  • One notification for the day training is due, sent only to learners.
  • Two to three overdue notifications sent to learners, learners' primary and/or secondary supervisors, and Account/Division/Company Admins and Reports. Depending on how you have granted permissions, this could include learners' department and site managers. Again, this will not apply to learners who have already completed their training prior to their due dates.
  • If your company administrator has created company wide configurations, you will see them in your division, with division field blank. This may include many of the recommended configurations above. Do not create an identical configuration.

How to Create an E-mail Notification

  1. Select Settings > Training Email Reminders 
  2. Select New on the toolbar.
  3. Enter the E-mail Notification Name.
  4. Select the Division and/or Account.
  5. Select the Frequency for the e-mail notification.
  6. Select the Contents of the e-mail notifications (upcoming or overdue).
  7. Check Send to Learner and the boxes next to anyone else you want the notification to be sent to. 
  8. Select Mandatory, Optional or Both, depending on what type of training this Notification Applies To.
  9. Select Save on the toolbar.
You can send overdue notifications to supervisors and/or Account/Division/Company Admins and Reports, to improve the effectiveness of notifications.

You can notify Admin/Reports up to your level only; a Division Admin is not shown check boxes to select Company Admin and Reports.