During your Frontline Module(s) Implementation. Your dedicated Frontline Implementation Manager will assist your team with the planning and orchestrating of rolling out the subscribed application(s) to your staff.
One of the last stages of the implementation is Go live Prep.
During this time your administrative team and Frontline representative will discuss the below phases to come up with a plan for successful implementation and end user adoption of the Frontline application.
- Planning: During this time the team will define goals and a timeline. The client team should discuss a plan to provide internal training to end users, how training will be held and what devices are needed for the end users.
- Testing: The client team will complete User acceptance testing of the workflows that will directly impact end users. The team should decide on a date for this work session.
- Communication: Determine a communication plan to inform users about the new process, including timeline, expectations and any internal changes. Then distribute planned communication.
- Training: The client administrators will provide training session(s) to end users. Frontline takes a train the trainer approach for end user training. The Frontline Implementation manager can attend these sessions as a consultant to support the client admin team if needed.
- *Pilot Phase: During this**Optional** phase. The client team can implement the module with a controlled group of users to gather feedback and make necessary adjustments to their workflows.
- Reminder Communication: Resend previous communication to end users to reset and confirm expectations.
- Go-Live: All End users will receive a confirmation email from Frontline to confirm their account and create their own unique password. They can then log into the site and start to complete tasks.
- Support post implementation: Your dedicated Frontline Implementation Manager will continue to provide support to the client administrative team to address any concerns or issues that arise. Client admin will assess end user performance and gather any feedback needed. Small workflow changes may be needed and are expected. Any changes can be easily addressed with the help of the FLDS implementation Manager.